1. Will my insurance pay for virtual health chiropractic or physiotherapy sessions?

Many insurance companies will cover virtual health appointments. We recommend contacting them directly to see if your particular plan will cover the desired service prior to booking an appointment.

2. Do you provide direct billing to my insurance provider?

We direct bill to Canada Life, Sunlife and Manulife. You will need to provide payment information for any remaining balance not covered. We will contact you directly if there are any issues with your billing.

If you are a WSIB or Motor Vehicle Accident patient you will want to discuss your treatment with your case manager and see if they will accept virtual visits. Our providers will discuss details with them if needed.

3. How do I know who to book with?

BIHC therapists are licensed to practice virtual health chiropractic, physiotherapy in Ontario.
Some practitioner guidance may be:

  • Orthopaedics (strains, sprains), general pains, movement or postural disorders: Matt (chiropractor) or Erica (physiotherapist)
  • Concussion: Erica
  • Pelvic Health: Angela (physiotherapist)

4. Can you treat everything via virtual health?

You can expect to receive the same exceptional BIHC care throughout virtual health services as you would in our clinic. However, although many situations are served well by virtual health, not everything will be appropriate. Your therapist will absolutely inform you if they feel they will not be able to help you ~ they will direct you to whom else in your own community (another health care profession for example), or the type of referral you may need to receive from your GP to move you forward in your care.

Common treatments through virtual health include: self-mobilization, education, exercise retraining, active exercise, review & progression of home exercise programs, movement retraining.

What is Virtual Health

BIHC is now offering Virtual Health visits in order to meet the community's need for online health solutions and curtail the spread of the novel coronavirus.

What is a virtual health visit?

Virtual health gives you all the wonderful service you’ve been used to at BIHC, but it’s in front of a screen. Virtual care combines clinical care and professional collaboration through digital technologies enabling patients to call, text or video chat with healthcare practitioners using their computers or mobile devices. Virtual care helps to ensure that patients are able to access quality healthcare, providing them with the tools, information and support they need to live healthier and happier lives.

We educate and empower you with home care tools like self mobilization techniques, strength and conditioning, rehabilitative exercises, dietary and lifestyle counselling to help you with your health through these uncertain times.

Who is virtual health for?

These visits are for anyone who can not make it to the clinic for their appointment. This could include (but is not limited to):

  • New mom's trying to juggle newborn's schedules with daily life
  • Professionals whom are stuck at the office and can't get away for an hour
  • Someone living in a remote community with no local clinic to attend
  • Weather limitations
  • Practitioners who wish to consult with "niche" services providers
  • Living in a community with limited resources or specific services
  • Covid-19 pandemic, where social isolation is required
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There will always remain circumstances where an in person visit is required ~ but research is continuing to show us that virtual visits can address and treat the same needs, and to the same level of care, for MANY conditions that an in person session can.

What services can I receive via virtual health?

You can receive many of our services via virtual health:

  • Physiotherapy/Chiropractic care (strains, sprains, pain, postural and movement dysfunction)
  • Pelvic Health
  • Exercise Education and Program design
  • Pre and post surgical care/rehabilitation
  • Concussion Rehabilitation
  • Diet & Nutrition Services